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Lumen Capital Operations Hub
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Team Management
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Set a password for the new team member. They can change it later from My Account. Property assignment is required for Community Managers and Leasing Consultants.
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Configure email recipients for weekly performance reports
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Email Preview
To:
Subject:
📎 Attach:
📎 Reminder: Please download the screening authorization using the button below and then attach to the email.
📋 Click Copy Email below, then open a new email in Outlook and paste the contents.
⚙ Property Fee Settings
Discount Programs — All Properties
%
Applied to monthly rent only. Used for Preferred Employer, Military, and Frontline Provider discounts.
$
Maximum monthly discount regardless of rent amount.
Application Pipeline
0 selected
Resident ▲
Property ▲
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Agent ▲
Move-in ▲
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Audit Log
Date/Time ▼
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Working on:—✓ Saved
Status:In Progress
1
Property & Applicant
2
Verifications
3
Application Approval
4
Charges Calculator
5
Lease Generation
6
Welcome Email
7
Pre-Move-In
8
First Payment
9
Summary
Property & Applicant Information
Select the property and enter applicant details. Fees will auto-populate based on property selection.
Manually add any co-applicants or guarantors from Entrata below.
* Required fields — must be completed before proceeding.
Send Verifications
Send rental and employment verification requests via JotForm. Track their status here.
* Required fields
🏠 Rental Verification
Not Sent
Copied!
📋 Screening Authorization (auto-extracted from application)
Attach this to the rental verification email when sending.
Rental Verification Document
Upload the completed rental verification form (PDF or image). This will auto-mark verification as Received.
💼 Employment / Income Verification
Not Sent
Primary method: Snappt — applicant uploads pay stubs or bank statements directly through Snappt. Use the email form below only if additional employer follow-up is needed.
Copied!
✓ Completed via Snappt
Employment / Income Documents
Upload any supporting income/employment documents (PDF or image). Employment verification must be uploaded to mark as Received.
Items for Application Approval
Complete all screening items before approving the application.
0 / 4 complete
Verifications
Employment / Income Verification
Paycheck stubs (6 weeks) or bank statements (3 months) submitted via Snappt. Income ≥ 3× gross rent.
Rental Verification (JotForm) Completed
12 months of verifiable, satisfactory rental history confirmed.
Screening
Resident Verify (RV) Score Reviewed
RV Score:
Reviewed RV Report for rental debt listed in trade line history
Pet Screening Completed
Pets:
Security Deposits
Security Deposit Option Selected
Deposit Amount: $
Discuss with New Resident
Community Fee Confirmed
—
Renters Insurance
Discuss Master Policy (provided by property) — $20/month with new resident.
Charges & Concessions
Reserved Parkingspot(s)or
Risk Feeor
One-Time Concession / Special (1st full month)
$
or
Monthly Discountor
Other Monthly
$
or
🔒Approval fields are reserved for Community Managers and Admins.
* All checkboxes, RV Score, and Approved By must be completed before approving.
Pre-Move-In
Complete electricity setup and walk the unit before the resident receives keys.
0 / 1 complete
Pre-Move-In Checklist
Electricity Setup
Amount: $ /mo
Verify ID
Verify government-issued photo ID for all applicants.
Vehicle Registration
Register all vehicles parked within the community. Please ensure this is added in Entrata.
Vehicle Info from Application
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Walk Unit to Confirm Move-In Ready
Move-In Approval
🔒Move-in approval is reserved for Community Managers and Admins.
Move-In Charges Calculator
Enter lease details and monthly charges below. Prorations and totals are calculated automatically based on the move-in date.
Confirm Lease Start Date — Pre-filled from the move-in date entered in Step 1.
If you change it here, make sure to also update the move-in date in Step 1 to keep them in sync.
Monthly Recurring Charges
Full Month
Prorated
One-Time Charges & Deposits
Amount
Concessions
Amount
Move-In Payment Summary
Total Monthly Recurring Charges$0.00
Prorated Rent & Fees (Move-In Month)$0.00
One-Time Charges & Deposits$0.00
Concessions$0.00
TOTAL DUE AT MOVE-IN$0.00
Due 1st of Next Month$0.00
Note: Move-in on/after the 20th: full month + prorated + one-time charges. Before the 20th: prorated charges carry to the 1st of the following month.
* Lease Start Date, Lease Term, and Rent are required before proceeding.
Lease Generation Checklist
Confirm all details before generating the lease in Entrata.
Review in Entrata Prior to Generating Lease
Confirm Financial Tab
Verified resident's financial section matches charges on Charges Calculator.
Confirm Move-In Date
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Confirm Lease Dates
— → —
Confirm Lease Length
— months
Other Charges & Fees (Add to Lease)
Community Fee
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Pest Control
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Update Number of Keys Provided
keys
Trash
—
Convergent Billing Fee
—
Utility Package (if applicable)
—
Deposit Waiver Fee
—
Special Provisions
Add Risk Fee (if applicable)
Risk Fee: $ (non-refundable)
Add Utility Package to Special Provisions
—
Animal Addendum
Select pet status in Step 2 to populate this section.
Rent Concessions
ESA / Assistance Animal
If resident has an ESA, mark Assistance Animal under Lease > Pets.
🔒Lease approval is reserved for Community Managers and Admins.
Move-In Summary
Complete workflow summary — all steps, charges, and approvals.
Resident & Property Information
Workflow Completion Status
Lease Generation
First Payment
First Payment & Monthly Recurring
Review the first payment due at move-in and the ongoing monthly charges. Enter the check number to complete this step.
First Payment Summary
Resident—
Property / Unit— · Unit —
Move-In Date—
TOTAL DUE AT MOVE-IN$0.00
1st Payment Amount
Payment Method Required
💳 Money Order or Cashier's Check Only
⚠ Select the payment type and enter the check number to complete this step.
Monthly Recurring Charges
TOTAL MONTHLY RECURRING$0.00
Due on the 1st each month (beginning —)
Print as Receipt for New Resident
Welcome Email
Send the welcome email to the resident with move-in details and payment information.
Welcome email sent to resident
Confirm the welcome email has been sent to the resident. This completes the step.